Privacy Policy

a) Personal Information

When you sign up for an account or use our Services, we may collect the following personal data:

• Full name

• Email address

• Phone number

• Residential address

• National ID or government-issued identification

• Financial and banking information

• Employment details

• Date of birth

b) Usage Information

We collect information about how you use our Services, including:

• IP address

• Browser type

• Device information

• Login times and activity logs

• Transaction history

c) Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze traffic, and personalize content. You can adjust cookie settings in your browser preferences.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain your NebolaBank account

• Verify your identity and comply with legal obligations (e.g., KYC, AML regulations)

• Process transactions securely

• Improve and personalize your experience

• Communicate important account or service updates

• Prevent fraud and unauthorized access

• Conduct internal research and analytics

3. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

• Authorized financial partners (e.g., payment processors)

• Regulatory and government authorities as required by law

• Technology service providers who support our infrastructure (under strict confidentiality agreements)

• Legal or compliance entities in case of fraud, disputes, or security concerns

4. Data Security

We implement strong security measures including:

• End-to-end encryption

• Secure socket layer (SSL) technology

• Two-factor authentication (2FA)

• Regular security audits and monitoring

While we strive to protect your information, no system can guarantee 100% security. Please ensure your login credentials remain confidential.

5. Your Rights and Choices

Depending on your location, you may have the right to:

• Access, correct, or update your personal information

• Request deletion of your data (subject to legal requirements)

• Object to or restrict certain data processing

• Withdraw consent for data collection (where applicable)

To exercise these rights, contact us at support@nebolabank.com.

6. Data Retention

• We retain your information only for as long as necessary:

  • To provide Services

  • To comply with legal, regulatory, or tax requirements

  • To resolve disputes or enforce agreements

  7. International Transfers